Arrivals Information

Arrivals Information

Things to know before you arrive

welcome building

Check-in is from 1.30pm for Premium Vista lodges, 2.30pm for all Premium Plus lodges, 3pm for all Premium lodges and caravans and from 4pm for all other lodges and accommodation. Touring pitches are available from 12 noon. We regret we do not have parking facilities for tourers to arrive early.

We can accept late arrivals via our Night Warden until 10.30pm. They can be contacted on 01425 651251 or 07801 925807.

If you arrive early, please visit our Guest Services team in the Welcome Building to check in.

Please bring a print-out of your confirmation email with your reference number. Once checked in you will receive your wristbands and you can use our onsite facilities until your accommodation is available at the check in times stated above.

If you have any requests, please let our team know upon arrival. The Guest Services Team are available for your queries Monday and Friday from 9am to 9pm and from 9am to 6pm on all other days.

For more information please visit our FAQs section.

For directions please visit our Getting Here  section.

Check out our map


Ways to get in touch


Check live availability and select the accommodation of your choice

Contact Us

  • 0844 693 1050
    (9am – 6pm Monday to Sunday)
    Calls Cost 5p per minute from a landline

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